Returns, Refunds and Complaints Information
Our Fresh Flowers Guarantee in Isleworth
At Florist Isleworth, we take pride in being the trusted local florist for households and businesses throughout Isleworth and the surrounding areas. Every bouquet and arrangement we deliver is hand-prepared with care and attention using the freshest flowers available. We are committed to ensuring your gift or purchase arrives in perfect condition and remains beautiful for as long as possible.
Damaged-on-Arrival Policy
If your flowers or floral arrangement arrive damaged or do not meet our high standards, we want to make things right swiftly. Please report any concerns about damage or poor condition as soon as possible on the day of delivery. Clear photos showing the issues will help us process your claim efficiently, ensuring we provide a prompt resolution.
Freshness Window & Quality Commitment
Our flowers are sourced directly from trusted growers and arrive daily to guarantee maximum freshness. We expect our arrangements to remain vibrant and fresh for a minimum of 5 days from delivery, provided they are cared for as directed (keep vases clean, change water regularly, and trim stems). If the flowers do not meet our Fresh Flowers Guarantee within this window, and they have been cared for correctly, please let us know, and we will review your case at the earliest.
Refund and Replacement Policy
Your satisfaction is our priority. If your order is damaged on arrival, or if you experience premature wilting within our freshness guarantee window, we offer two options, subject to verification:
- A replacement arrangement of similar value, delivered at the earliest possible convenience; or
- A full or partial refund to your original payment method, as deemed reasonable following our assessment.
We may request photographic evidence for both damaged or unsatisfactory flowers to improve our quality control and help us prevent future issues.
Complaints Procedure
We appreciate your trust in Florist Isleworth and treat every complaint with the utmost seriousness. If you are not entirely satisfied with our service or product, please contact us within 48 hours of delivery with your order reference and a clear description of the issue. Our team will review your complaint thoroughly and respond promptly with a solution or further steps. Your feedback helps us improve, so please do not hesitate to get in touch.
Trusted Local Service Promise
Florist Isleworth is proud to serve the Isleworth community, delivering fresh flowers to both homes and businesses nearby. Our reputation is built on reliability, quality, and outstanding customer care. Thank you for choosing your local Isleworth florist for your special moments. We are always here to help and make things right, should any issue arise.
