Name: SWEET LOVE
Brand: Florist Isleworth
Price: 97.00 GBP
Availability: InStock

Florist Isleworth E-Commerce Terms & Conditions

Introduction

Welcome to Florist Isleworth, the leading online flower delivery service for Isleworth and the surrounding areas. These Terms & Conditions govern your use of our website and your orders for our products and services. Please read them carefully before placing an order. By using our site and making a purchase, you agree to comply with and be bound by these Terms & Conditions. These terms apply to all online flower purchases and deliveries in Isleworth and its neighbouring communities.

Definitions

In these Terms & Conditions:

'We', 'us', 'our' refers to Florist Isleworth.
'You', 'your', 'customer' refers to the individual placing the order.
'Products' refers to flowers, plants, related gifts, and services available for purchase.
'Website' refers to our online platform for ordering and delivery services.
'Order' refers to your request to purchase our products and services online.

Order Process

To ensure a smooth online flower delivery experience in Isleworth, our order process is designed to be clear and straightforward:

Product Selection: Browse our online shop and select your preferred flowers, bouquets, or arrangements. Product descriptions, images, and prices are displayed to help inform your choice. Please note that, as flowers are natural products, there may be reasonable variations in colour, size, or appearance.
Order Submission: Once you have selected your items, you can proceed to checkout. You will be prompted to provide details such as the recipient's name, delivery address (within Isleworth and surrounding areas), preferred delivery date, and any personal messages to accompany your order.
Order Review: Please double-check all order details for accuracy before confirming. We are not responsible for delays or failed deliveries resulting from incorrect addresses or incomplete information.
Order Confirmation: After submitting your order and successful payment, you will receive a confirmation outlining your order details. This acknowledgment does not guarantee acceptance of your order; acceptance occurs once your order is dispatched or delivered.
Order Amendments: If you wish to make any changes to your order, please contact us immediately. Although we will endeavour to accommodate amendments prior to dispatch, we cannot guarantee the ability to make changes once your order is in process.

Payments

Florist Isleworth offers secure online payment options for your convenience. By placing your order, you confirm that you are authorised to use the selected payment method and that all payment information provided is accurate and complete.

Accepted Payment Methods: We accept major debit and credit cards, and may offer additional payment methods, such as online wallets. All payments must be made in GBP (£).
Payment Authorisation: Your payment method will be charged at the time the order is placed. Orders are only processed once payment is received in full.
Payment Security: All financial transactions are processed through secure payment gateways utilising encryption and fraud protection measures. We do not retain your card details after a transaction is completed.
Price Changes: All product prices and delivery charges are subject to change without notice. The price you pay will be the amount indicated at the point of order confirmation.
VAT: All prices include applicable VAT, unless otherwise stated.

Order Cancellations and Refunds

We understand that plans can change. Our cancellation and refund policy is designed with both customer satisfaction and the perishable nature of flowers in mind:

Order Cancellation: If you wish to cancel an order, please notify us as soon as possible. For refunds on cancellations, we must receive your request at least 24 hours before the scheduled delivery date. Cancellations made after this time may not be eligible for a refund, as orders for fresh flowers and arrangements may have already been processed or dispatched.
Refunds: Approved cancellations will be refunded using the original payment method within 5-7 working days. If a product is unavailable, we may offer a substitute of equal or greater value, or a full refund if you prefer.
Non-Delivery & Issues: In the unlikely event that we are unable to deliver your order due to reasons within our control, we will offer a full refund or re-delivery at your convenience. For quality-related concerns, please inform us within 24 hours of receipt, including photographic evidence where applicable. We may require return or disposal of the product in certain circumstances before issuing a refund or replacement.
Exclusions: Refunds cannot be issued for orders with incorrect or incomplete delivery information, where attempted delivery has been made, or for perishable products that have been tampered with or are no longer in the original packaging.

Delivery Policy

We are committed to ensuring prompt online flower delivery throughout Isleworth and the local area. Standard and same-day delivery options may be available for orders placed before our cut-off time. Please note the following policy details:

Delivery Times: Whilst we strive to deliver on the date requested, specific times cannot be guaranteed unless agreed in advance. Deliveries are made within standard business hours.
Delivery Areas: Delivery is available in Isleworth and the surrounding areas as specified on our website. Orders outside of our stated delivery area may not be fulfilled and will be refunded accordingly.
Recipient Absence: If no-one is available at the delivery address, we may leave the order with a neighbour or in a safe location. We will endeavour to notify both you and the recipient. We cannot accept liability for flowers left unattended in this way.
Delivery Delays: Whilst we make every effort to deliver on schedule, we are not liable for delays caused by factors beyond our control, including adverse weather, road closures, or third-party delivery services.

Product Quality and Substitution

All of our floral arrangements are handcrafted by experienced florists using fresh, high-quality flowers. Due to seasonal variations, supply constraints, or unforeseen circumstances, we reserve the right to substitute flowers and packaging with alternatives of equal or greater value and appearance, ensuring the integrity of the overall arrangement.

If a design contains a significant substitution from the image or description shown online, we will attempt to notify you in advance whenever possible.

Customer Responsibilities

You are responsible for providing accurate information, including recipient details, addresses, and personal messages.
You must ensure that the recipient will be available to accept delivery at the specified time and address, or provide clear instructions for alternative arrangements.
You agree to use our website and services for lawful purposes only and in compliance with all applicable laws and regulations.

Liability

Florist Isleworth shall not be liable for:

Any indirect, incidental, or consequential losses, whether arising from contract, tort, or otherwise, even if foreseeable.
Failure to perform or deliver the order due to circumstances beyond our control, including but not limited to acts of God, natural disasters, strikes, or interruptions of energy supplies.
Delay or non-delivery due to incorrect, incomplete, or ambiguous delivery information provided by you.
Loss or deterioration of perishable products after delivery, especially when left according to your delivery instructions.

Our total liability for any claim arising in connection with an order shall not exceed the total price paid for the relevant product or service.

Intellectual Property

All content on the Florist Isleworth website, including text, images, logos, and design, is owned by us or used with permission. Unauthorised use, reproduction, or distribution of any content is strictly prohibited.

Personal Data and Privacy

Your privacy is important to us. Personal information collected during the order process is handled in accordance with UK data protection laws and our Privacy Policy. Customer data is used solely for the fulfilment of your order and to enhance your experience as per our stated policy.

Amendments to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. Changes will take effect immediately upon being published on our website. It is your responsibility to check the current terms each time you use our services.

Severability

If any part of these Terms & Conditions is deemed unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

Governing Law

These Terms & Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. By using our website and services, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

General Information and Contact

If you have any queries regarding these Terms & Conditions or your Isleworth online flower delivery order, please contact us using the contact form or details provided on our website. We strive to provide excellent customer service and are happy to assist with any questions you may have.

Note: These Terms & Conditions apply to all Florist Isleworth online flower delivery customers in Isleworth and the surrounding areas.